Technical support
Stream Telecom

Experience the reference service for yourself

Technical support
Stream Telecom

Experience the reference service for yourself


Around the clock


Seven days a week


Fast support

Stream Telecom technical support

This is one of the most professional support services for telecommunication solutions in Ukraine and neighboring countries.

All work is carried out by highly qualified certified specialists with many years of experience in the field of telecommunications.

This allows you to process customer requests at record speed.

* You can consult about connecting additional services directly through the responsible seller.

Stream Telecom technical support

This is one of the most professional support services for telecommunication solutions in Ukraine and neighboring countries.

All work is carried out by highly qualified certified specialists with many years of experience in the field of telecommunications.

This allows you to process customer requests at record speed.

* You can consult about connecting additional services directly through the responsible seller.

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High speed of response and resolution of client requests 

By choosing Stream Telecom, you choose the confidence that any problems will be resolved as soon as possible!

High speed of response and resolution of client requests

By choosing Stream Telecom, you choose the confidence that any problems will be resolved as soon as possible!

Number
technical support

Tel. +7 (727) 310-60-34

How to contact support?

Stream Telecom clients can contact technical support at any time of the day by phone number or by writing to the email address: [email protected].

In this case, the request must indicate the client code or phone number that was connected to Stream Telecom.

If incorrect operation was caused by your actions or the actions of your employees, it is important to describe to the specialist the actions that led to this in order to quickly solve the problem.

After receiving the application, the responsible specialist conducts remote diagnostics of the operating status of services and solutions – and eliminates the problem.

How to contact support?

Stream Telecom clients can contact technical support at any time of the day by phone number or by writing to the email address: [email protected].

In this case, the request must indicate the client code or phone number that was connected to Stream Telecom.

If incorrect operation was caused by your actions or the actions of your employees, it is important to describe to the specialist the actions that led to this in order to quickly solve the problem.

After receiving the application, the responsible specialist conducts remote diagnostics of the operating status of services and solutions – and eliminates the problem.

Number
technical support

Tel. +7 (727) 310-60-34

Setup Instructions

If you have problems setting up your hardware, go to “Instructions for setting up programs.” Stream Telecom specialists have created convenient “cheat sheets” that will help you to cope with this task.

Setup Instructions

If you have problems setting up your hardware, go to “Instructions for setting up programs.” Stream Telecom specialists have created convenient “cheat sheets” that will help you to cope with this task.


How to configure SIP software clients


How to set up VoIP equipment


Integration with CRM systems

Go to instructions

Popular problems and order
actions to solve them

Popular problems and order actions to solve them

Install the TeamViewer remote access and support program, through which an expert will help you connect the application. Contact the company’s technical service to connect the application.

Dial the number 850 and perform the Echo test. If you cannot hear yourself, perform the 4 steps in turn, performing the echo test after each step.

1. Check the volume level in the microphone and headset.
2. Restart the softphone or computer and dial.
3. Check the compliance of the softphone settings.
4. Contact technical support If you only hear the echo of your voice, dial one of the extension numbers and check if the call is displayed in your personal account.

If so, you may have run out of funds in your account. Top up your account and contact support. If there is no call in your personal account, immediately call Stream Telecom specialists.

Go to your personal account and check whether the call is displayed in the system. If not, you may not have funds in your account, or you may have paid late and your SIP settings have been reset. Top up your account and contact support. If you paid, but late, or there is no call in your personal account, you can immediately call Stream Telecom specialists.

As you know, IP telephony is not tied to a physical address, and when you move, you can take the numbers with you. After planning a move, contact the company’s support service and they will help set up telephony in the new place.

In case of such a problem, make sure that the phone is in tone mode and see what happens to the power indicator. If it is not lit at all, there may be no power or connection to the Internet wire. In this case, check the socket and the connection of the wire or router. If the indicator is red, there may be a problem with the device itself. Try turning off the power, wait 5 seconds and turn it on again. If the power light is blinking, there may be problems accessing the Internet. Check if the connection is available. If all else fails, contact technical support.

If there is no signal in the receiver, but at the same time the indicators on the IR-gateways are lit, the problem is connecting the telephone to the IR-gateway. To correct the situation, check the connection (wire). If the indicator is not lit at all, there may be no power or connection to the Internet wire. In this case, check the socket and the connection of the wire or router. If the indicator is red, there may be a problem with the device itself. Try turning off the power, wait 5 seconds and turn it on again. If the power light is blinking, there may be problems accessing the Internet. Check if the connection is available. If all else fails, contact technical support.

If the fax gives an error, check the stability of the Internet channel. At the slightest fluctuations in the Internet channel, the device may not work correctly. If the problem persists, contact technical support.

Stream Telecom: VIP support at an affordable price

Leave a request for a consultation and our specialists will help you